Why AGX Logistics

AGX has established business relationships of with our suppliers in the past many years, which are mainly airlines, shipping companies and other logistics companies. Our Group believes that our established business relationships with our suppliers allow our Group to work seamlessly and efficiently with our suppliers to provide quality services to our customers. Our Group’s long established business relationship with our customers, especially with airlines, is a testament to the quality of our services.

In addition, our Group is also member of major international logistics networks, which provide our Group with access to a network of worldwide freight forwarders and custom brokers which facilitate our Group’s provision of logistics services particularly in locations where our Group or our associated companies do not have an established presence. Our Group’s value lies in our ability to arrange for smooth and efficient delivery of freight forwarding and transportation services by leveraging our manpower from various branch offices or our associated companies and/or appointing overseas freight forwarders within these logistics networks.

AGX believes in offering quality driven and reliable global freight forwarding service. We believe our focus on personal and hands on approach in providing services has enabled our Group to retain existing customers and attract new customers. Our Group takes a detailed approach in our service provisions by discussing with our customers in relation to

(i) their delivery schedule, destination, cargo weight and size, quantity and preferred delivery method;


(ii) their warehousing plan, which could provide temporary storage service during transit for customers’ cargo delivery as part of their ancillary services to their freight forwarding business, as well as acting as an inventory for certain customers, to assist them to manage and organise their inventory systematically, the latter requires our Group to familiarise with our customers’ business operations in order to work closely with them; and


(iii) for cargo delivery that involves multiple countries, our Group may by taking into account the routes, costs and times needed, advise our customers to deliver the same, as well as arranging local freight forwarders for our customers through our branch offices or our associated companies or the logistics networks we have joined to handle the delivery. Our Group believes that such hands-on approach can provide quality and reliable services to our customers.

In addition to our Group’s hands on approach to handling customers, our Group believe having designated staff to handle time-sensitive delivery matters such as aerospace related deliveries generate value to our customers by allowing them to have round-the-clock access to the delivery status of their cargo.

We believe that the experience, expertise and competencies of our Group’s management team across our six regional offices gives us a strong and enduring competitive edge over other logistic service providers.

AGX has benefitted significantly from the leadership of our core management team, along with our business network built throughout our years of participating in the integrated logistics industry. We believe that our practical and hands-on experience has enabled our Group to foster deep and fruitful relationships with customers.

We believe our established reputation and track record are single important factors affecting customers’ choice in logistics partners. We have a track record of over 18 years which we have created an extensive network of over 10,000 customers along the value chain of logistics service. Our customers include manufacturer, airline, trade of construction and building materials, e-commence trader and freight forwarders. The wide range of our customer base helps us to diversify our risks on periodic fluctuation in various industries.

We are able to meet the stringent quality standards of our customers. We place great emphasis on the quality of our services. To ensure that our services are performed to the highest quality standards. We have devised our own standard of performance policy and we may also adopt our client’s performance standard or indicators upon requests. We have met the key performance indicators set by most of our major customers, since the commencement of our business relationship with them.

We have also obtained awards from this global logistics network in a number of years for our high-quality standards. We had not experienced any material complaints from our customers in relation to the quality of our services. With increasing demand from our customers for our logistics services, we believe our emphasis on service quality will continue to contribute to our continued success in earning our customers’ confidence in our services, which is essential to our long-term development in the logistics industry.

FAQ for Air Freight

It’s subject to how soon do you need your cargo? If you need it as soon as possible, air freight is a far faster shipping option than sea freight. However, that speed comes at a cost — shipping rates for air freight are significantly higher. In most all cases, sea freight will be the most cost-effective mode.
There are exceptions. If your cargo is less than 100 pounds, shipping via air is often more cost-effective. Also, if your goods are perishable or sensitive (e.g., food products, medicine or electronic products), air freight is often the best option. Additionally, high-value merchandise may be better suited for air freight because of concerns over damage, theft, or the time value of money. Environmental impact may be another factor to consider. The carbon footprint of shipping via air freight is massive compared to shipping via sea.

The following factors should be taken into consideration for air shipping.

  • Speed: Ship by air if you need to move cargo fast. A rough estimate of transit time is 1-3 days by express air service or air courier, 5-10 days by any other air service, and 20-45 days by container ship. Customs clearance and cargo examination at airports also take a shorter time than at sea ports.
  • Reliability: Airlines operate on strict schedules, which means cargo arrival and departure times are highly reliable.
  • Security: Airlines and airports exercise strict control over cargo, significantly lowering the risk of theft and damage.
  • Coverage: Airlines provide wide coverage with flights to and from most destinations in the world. Additionally, air cargo might be the only available option for shipments to and from landlocked countries.
  • Cost: Shipping by air costs more than transporting by sea or road. According to a World Bank study, air freight costs 12-16 times more than ocean freight. Also, air freight is charged on the basis of cargo volume and weight. It is not cost-effective for heavy shipments.
  • Environment: Air cargo has a significantly larger carbon footprint than ocean cargo. A UK government study says a container ship carrying 2 tons of cargo across 5,000 km creates 150 kg of CO2e (a measure of relative global warming potential) while the same cargo if shipped by air for the same distance creates 6,605 kg of CO2e. Emissions caused by take-off, landing and during flight add to air pollution and global warming. Air cargo also contributes to noise pollution and congestion in and around airports.

Shippers must be aware that there are more cargo restrictions for air carriers than for ocean liners. These might differ as per national laws and airline regulations. But some of the most common items are:

  1. Explosives – fireworks and detonating fuses
  2. Gases – dry ice, aerosol, gas lighters and cylinders
  3. Flammable liquids – paint, alcohol, paint thinner and insect sprays
  4. Toxic items – pesticides
  5. Corrosives – batteries
  6. Infectious items – medical waste

Air Waybill (AWB): This is the document of title to the goods travelling by air and is therefore non-negotiable. It travels with the cargo and acts as evidence of delivery of the goods travelling on board the plane.

Commercial invoice: Document establishing the conditions of sale for the goods and their specifications. Serves as proof of sale.

Packing list: A list of the contents in a package, completing the information of the invoice, which must be issued by the sender.

Customs clearance authorisation: Document with which an importer or exporter authorises a customs agent to submit one or several customs declarations on their behalf.

AGX services are available to you on a 24/7/365 basis, anywhere you may require our dedicated Air Freight service team.

If you have a trade show in any offshore or domestic location. AGX will coordinate transporting all trade show materials to the show, handle all customs functions, store product if necessary, and bring the materials to your specified location at the end of the show. Costing can be provided up front to cover all functions.

FAQ for Sea Freight

It’s subject to how soon do you need your cargo? If you need it as soon as possible, air freight is a far faster shipping option than sea freight. However, that speed comes at a cost — shipping rates for air freight are significantly higher. In most all cases, sea freight will be the most cost-effective mode. There are exceptions. If your cargo is less than 100 pounds, shipping via air is often more cost-effective. Also, if your goods are perishable or sensitive (e.g., food products, medicine or electronic products), air freight is often the best option. Additionally, high-value merchandise may be better suited for air freight because of concerns over damage, theft, or the time value of money. Environmental impact may be another factor to consider. The carbon footprint of shipping via air freight is massive compared to shipping via sea.

FCL is an acronym used in logistics, which means ‘Full Container-Load’. This means goods from a single shipper occupy the entire container. FCL shipment have the following advantages:

  • Have more flexibility and control over your FCL cargo.
  • Be responsible for loading and unloading and avoid possible rough handling that comes with LCL shipping that risk damaging your cargo.
  • FCL may be the more economical option even if you don’t occupy the entire container.

LCL is an acronym used in logistics, which means ‘Less than Container-Load’. LCL is used when a single shipper’s goods do not completely fill an entire container. When this happens, in order to fill an entire container, space in the container is split between orders and/or shippers. LCL shipment may be cheaper as the rates adjusted according to the cargo volume and weight and more agility during customs clearance.

Firstly, it is important to choose a logistics partner that understands the complexity of shipping and hits your target schedule. They would go beyond to achieve your business needs by making sure all your orders are included, wrapping them safely, and taking the necessary steps to ensure a smooth delivery process as much as possible.

Secondly, maintain a clear communication with various parties. Make sure your overseas supplier on imports or if you are the supplier for an export shipment, creates all of the necessary documents correctly including packing lists, commercial invoice, original bill of lading in a timely fashion. so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least 1 week before cargo arrives the destination so that everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L. One factor that usually slows this process down is when there is discrepancies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer).

• Freight & Freight Charges

Freight: This is the base rate charged by the carriers.


BAF (Bunker Adjustment Factor): This is also sometimes referred to as FAF, or Fuel Adjustment Factor. This is a compensation fee for the shipping vessel’s fuel cost, which can sometimes fluctuate and get adjusted last minute without prior notice.


CAF (Currency Adjustment Factor): This is a charge that applies when the shipment is payable in a foreign currency subject to major exchange rate fluctuations. It compensates for any existing exchange rate risks.


EIS (Equipment Imbalance Surcharge): Shipping lines sometimes impose this temporary charge in order to recuperate the loss of having to transport container between countries with a trade imbalance.


GRI (General Rate Increase): A General Rate Increase is the adjustment (normally an increase) of freight rates across shipping routes by shipping lines.


Congestion: This fee involves shipping vessels sometimes having to line up and wait for their turn to load and/or unload.


PSS (Peak Season Surcharge): This is a fee that’s applied during the peak shipping season. It applies to all shipments being transported along certain trades during the busy periods.


LSF (Low Sulphur Surcharge): This fee offsets additional costs incurred by shipping lines for switching to cleaner fuels in Emission Control Areas (ECA). It came into law at the start of 2015.

• Local Charges

THC (Terminal Handling Charge): Every port has varying handling fees. THC represents the fees incurred at the ports for the handling of goods.


Port Taxes: A fee charged by the port or harbor authority for using the its facilities at the port.


B/L Issuance: This is a charge issued by the shipping line for sending out the Bill of Lading.


Seal: Shipping lines sometimes charge a seal fee for having to change container seals or any documentation related to the container seal.


Cleaning: Shipping lines occasionally apply this surcharge if/when a container requires cleaning.


ISPS (International Ship and Port Facility Security): This fee is aimed at enhancing maritime security. Introduced post Sept 11, it grants certain countries the right to take appropriate measures to enhance the security of their ports and arriving vessels.

If your international shipment stays beyond a certain amount of allowed free time at a site, you face storage charges. That includes ports, airline terminals, rail facilities or a bonded warehouse. The storage fee compensates the facility for the use of their space and equipment, i.e., a container taking up space or blocking processing. The number of free days and the charge for storage will differ from one facility to another. This is often also based on the volume you or your freight forwarder is passing through the facility.

Demurrage Charges

Steamship lines and airlines will charge you demurrage fees to compensate for the use of their shipping containers (some airlines use containers for air freight). You are granted a limited number of free days, depending on the carrier and the location. After your free time runs out, you will be charged demurrage fees for each additional day. These charges tend to increase per day after exceeding a certain number of days.

Demurrage charges are in place to discourage using the provided containers for storage and to compensate for container usage. Before you pick up your international shipment, you must pay all demurrage charges in full. The fee may differ greatly from carrier to carrier and from port to port.

Here’s an example of demurrage fees: You have 7 days of free container usage. After that, a charge of $100 per day applies for 3 days. From 4 to 10 days, the fee rises to $250 and finally to $350 for any day exceeding ten days.

Detention Charges

Detention fees usually apply to domestic trucking. The trucking or drayage company bills you for the so-called detention of their trucker or driver in cases. This happens when the loading or unloading of your shipment or containers takes too long. Detention fees are billed at an hourly rate. You can usually expect a free time or grace period of around one to two hours for loading or unloading a container. But this will depend on whether it is a domestic shipment or destined for import or export.

A trucking company will also charge detention fees if their drayman/trucker has to wait until the loading/unloading of a shipment. This will happen in cases of congestion at the facility – when a port of railroad dock is busy. Demurrage charges due to extreme congestion form, unfortunately, a frustrating part of international shipments. You have to pay these fees even though the congestion is beyond your control or that of your freight forwarder.

A second definition of detention can be a storage charge. A carrier may call it detention when you leave a container shipment beyond a certain amount of free time at the terminal. The common name for this case is Per Diem.

Per Diem Charges

Per diem charges (from the Latin, meaning per day) applies when you require the use of equipment beyond a set amount of free time. Steamship lines and airlines charge these Per diem charges, and equipment include ocean containers and unit load devices (ULD). You have some free days, depending on the equipment and the carrier, before per diem charges kick in. With imports, the charge applies to cargo leaving the arrival terminal. With exports, it applies to shipments leaving the departing terminal. Per diem charges accumulate until you return the equipment to the terminal of the port, rail yard dock or airline.

Always! Just as with home or car insurance, you are protecting yourself from potential damages or losses that may occur. Specifically, marine cargo insurance can cover damage, loss, theft, non-delivery, etc., while your goods are in transit. One thing that makes marine insurance different than your home or car insurance is a concept called “General Average.” A general average scenario occurs when some cargo is sacrificed to save the voyage. This sacrifice might involve jettisoning some containers to stabilize the ship in a severe storm. General Average states that all cargo owners are responsible and will share in the loss (even if your cargo was not lost). Marine insurance can protect you against a general average situation and avoid the additional expenses with retrieving your cargo.

AGX will initiate contact and work with all vendors in the supply chain to ensure smooth and timely product flow to the manufacturer, including complete information flow to assist in review and planning functions.

Choosing a freight forwarder that doesn’t have an OTI/NVOCC license is a BIG mistake and can cost you a fortune because there are freight forwarders that operate without an NVOCC license. This license, issued by the Federal Maritime Commission (“FMC”), allows the freight forwarder to issue its own House Bills of Lading (“HBL”). In order to obtain the license, the applicant must demonstrate expertise in the field, financial stability and reveal the company’s true owners.

In addition, the license requires a surety bond. That bond has been placed for your protection. To ensure that the freight forwarder is in compliance and you would be recompensed for any unforeseen issues check to make sure your freight forwarder has an OTI/NVOCC license.

Since NVOCC’s are able to act as a carrier, they can issue their own House Bills of Lading (HBL). This gives both the NVOCC and their customers the advantage of time-efficiency, leaving one-less step in the process of getting your cargo from its starting point end point. NVOCC’s give you more flexibility with rates. Much of this has to do with the established networks and relationships maintained by NVOCC’s who are often able to get fixed, or low rates on batches of shipments. Utilizing an NVOCC for this purpose can reduce your costs. In addition to this, since an NVOCC operates with both the benefits of a freight forwarder and a carrier, your cargo can get from its origin to destination without the interruptions caused by working with another carrier.

FAQ for Aerospace

AGX Aircraft on Ground (AOG) is our air freight service for aircraft parts (0 to 100 kg weight break), aircraft engines, and other materials (up to 14,000 kg) through a reliable, prioritized, and expedited transport process.

  • Global tracking and tracing
  • Guaranteed capacity
  • Priority counters at hub
  • Acceptance cutoff
    • 0-100 kg: 4 hours prior to scheduled time of departure (STD)
    • 101-1000 kg: 6 hours prior to scheduled time of departure (STD)
  • Expedited delivery at destination
    • 0-100 kg: 2.5 hours after actual time of arrival (ATA)
    • 101-1000 kg: 4 hours after actual time of arrival (ATA)
  • Special AOG bag for handling shipments
  • Reliable 24/7 contact worldwide
  • Flown as booked
  • 0 Milestone updates (defined and measured)

Make a reservation via (final name of website) or email/telephone
Book the shipment using AOG product code
Enter shipper details accordingly
Enter the customer’s email within the status update field to receive milestone for RCS, DEP, ARR, RCF, NFD, and DLV
Capacity is guaranteed on customer’s preferred flight
Complete export process

Points To Remember While Booking

    • “AOG” Select code to ensure shipment as AOG. If code is not selected, the shipment will be incorrectly handled as general cargo.
  2. AOG shipments, most especially dangerous goods (GD) or hazardous materials (HAZMAT), must comply with IATA DG regulations.
  3. Ensure consignee’s paperwork is in order to expedite delivery to the destination

AOG shipments are loaded either in bulk or high-priority ULDs
Pre-alert is sent to destination to pledge expected arrival
Shipment is transported to warehouse within 90 minutes or less
Shipments 100 kg or less will be delivered within 2.5 hours or less / 101-1000 kg shipments are available for collection within 4 hours.

TOP PRIORITY stamps are imprinted in AOG shipments for faster handling. Highly-trained personnel are kept informed with distinctive AOG posters positioned across the network to reinforce the need for the urgent movement of time-critical aircraft parts and engines.

AGX Logistics has the capacity to divert freighter aircrafts to any offline points even in short notice.
Our charter division is capable of diverting scheduled operations to airports that require AOG to be flown in the shortest time— giving an efficient. quick and economical solution for the customer.
We have LoadMasters positioned across the globe ready to be deployed to assist with loading. For charters and diversions, please contact aog.kul@agxlogistics.com

FAQ for Warehouse

Warehouse rates are determined by the warehouse footprint of the product, how quickly the product will be moving in and out of the warehouse as well as any specific handling and shipping requirements that are required of an individual product. There is no one price fits all when it comes to warehousing products and we will structure our pricing to be competitive and meet the needs of our customers.

All inventory levels are monitored in our Warehouse Management System (WMS). Customers are provided a login to our system to allow them the ability to monitor their inventory levels in real-time, 24/7, 365 days a year.

Our 3PL warehouse is a link in the supply chain that allows our customers to utilize the receiving, storage, and distribution services of the 3PL so that they can have the flexibility to expand and contract as their business changes and not have to incur the costs associated with having to rent, maintain and operate their own warehouse. The 3PL warehouse allows our customer to focus on growing and expanding their core business and not the day-to-day handling of the product.

A 3PL works by providing outsourced logistics services pertaining to the movement and management of customer goods from third parties. This can encompass anything that involves management of one or more facets of procurement, fulfillment, Value Add Services (VAS) and shipping/receiving activities that involves storing or shipping items.

A bonded warehouse is a secured warehouse in which dutiable goods may be stored, manipulated, or undergo manufacturing operations without payment of duty. AGX provide bonded warehouse services in various key markets including Malaysia, Singapore and Philippines.

FAQ for Land Transportation

Less than truckload (LTL) refers to shipping goods that don’t require an entire truck. We offer dedicated line hauls for LTL or we combine shipments to give you lower rates and faster delivery times.
A full truckload (FTL) refers to shipments that need an entire truck’s capacity. We can directly transport large shipments with our FTL services if your shipment is big enough to fill a trailer.

A full truckload is determined by both weight and volume.

It will require the customer to arrange a second truck to complete the load.

Yes. AGX can arrange different mode of transportation to your door-to-door schedule. We will also provide timely cross-border customs clearance, where required, including door-to-door process throughout Southern Sub-Saharan & Equatorial Africa.

Our fleet of vehicles consists of modern trucks, ranging from 1 Ton Pick-ups, 8-15 Ton Tautliner (curtain trucks), Prime Movers to Side Lifter. AGX through its Strategic Business Partnerships have a vast array of heavy transport and mobile cranes. Please see our service offering in our Services Portfolio, as well as the following Abnormal Heavy Transport resources, Mobile Crane resources, Road Freight resources and Warehousing resources.