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WE DON'T BUILD IN ORDER TO HAVE CLIENTS. WE HAVE CLIENTS IN ORDER TO BUILD
Global Freight Forwarding & Logistic Company with a Service driven Culture
We as an Logistics Service provider, engage with our network partners to help customers manage their freight most efficiently throughout their supply chains. At the top of our value proposition is an intense customer service culture that connects our team worldwide. Our people focus on finding new ways to help our customers succeed, while becoming continuously more efficient ourselves.
Customer relationships are the lifeblood of our business. However, we never forget that our company has responsibilities to many other stakeholders as well: investors, employees, carriers, business partners, local communities and global society. When we say Let’s Move the World Forward, we are speaking to the interests of all AGX stakeholders, as well as the world at large.
Our Client First Approach
At AGX, we place you, our client, at the heart of every working day – and our staff is duty-bound to deal with your inquiries and requests immediately; without exception. This client requests first policy is the cornerstone of our service ethos, and every staff member knows that they will never be distracted from addressing a client request by any other day-to-day responsibility.
Whatever you need – a quotation, a status report, some shipping details, a document from an archived file or a duty rate – whichever staff member you speak to, anywhere in the world, will make it their priority to address your request immediately. Their primary responsibility is to satisfy your needs as quickly as they possibly can, working to specific timescales that are written into our client service rule book. We train all our employees to take full responsibility for seeing any customer request through to its conclusion thinking on their feet we simply make it happen, we get the job done and we make the impossible, possible.
The Making of AGX
AGX becomes International
SME International Malaysia Golden Bull Award-Outstanding Small Medium Enterprise category.
Lognet Global Logistics Network Best Partner Award 2013-1st Place
Lognet Global Logistics Network Best Partner Award 2014-1st Place
Lognet Global Logistics Network Best Partner Award 2015-3rd Place