Customer relationships are the lifeblood of our business. However, we never forget that our company has responsibilities to many other stakeholders as well: shareholders, employees, bankers, carriers, business partners, local communities and global society. When we say ‘Let’s Move the World Forward’, we’re speaking to the interests of all AGX stakeholders, as well as the world at large.

At AGX, we place you, our client, at the heart of every working day – and our staff is duty-bound to deal with your inquiries and requests immediately; without exception. This ‘Client Requests First’ policy is the cornerstone of our service ethos, and every staff member knows that they will never be distracted from addressing a client request by any other day-to-day responsibility.

Whatever you need – a quotation, a status report, some shipping details, a document from an archived file or a duty rate – whoever staff member you speak to, anywhere in the world, will make it their priority to address your request immediately. Their primary responsibility is to satisfy your needs as quickly as they possibly can, working to specific timescales that are written into our client service rule book. We train all our employees to take full responsibility for seeing any customer request through to its conclusion – thinking on their feet we simply ‘Make It Happen’, we ‘Get the Job Done’ and we ‘Make the Impossible, Possible’.