Job Responsibilities:

Branch Leadership & Business Growth

• Lead the overall performance of the Penang branch, ensuring the achievement of revenue, profitability, operational, and customer service objectives.
• Develop and execute business growth strategies to expand market share and strengthen AGX’s presence in the Northern Region.
• Identify new business opportunities and work closely with the Sales team to acquire new customers while growing existing accounts.
• Drive branch sales performance and ensure the achievement of monthly, quarterly, and annual sales targets.
• Lead and manage major customer tenders (RFQs), commercial proposals, and strategic business opportunities.

Financial & Commercial Management

• Take full ownership of the branch’s Profit & Loss (P&L), budget planning, cost control, and financial performance.
• Work closely with the Finance team to review monthly financial results, monitor KPIs, and implement improvement initiatives.
• Negotiate competitive freight rates and service agreements with airlines, shipping lines, transport providers, and other business partners.
• Identify opportunities to improve profitability through operational efficiency, procurement optimisation, and cost management.

Operations & Service Excellence

• Oversee the daily operations of air freight, ocean freight, customs brokerage, transportation, and warehousing activities to ensure operational excellence.
• Ensure compliance with Service Level Agreements (SLAs), customer requirements, regulatory standards, and company policies.
• Drive continuous improvement initiatives to enhance productivity, reduce operational bottlenecks, and improve service quality.
• Monitor operational performance through KPIs and implement corrective actions where required.

Customer Relationship Management

• Build and maintain strong relationships with key customers, business partners, and stakeholders.
• Ensure a high level of customer satisfaction by delivering timely, reliable, and value-added logistics solutions.
• Handle customer escalations professionally and implement effective solutions to strengthen long-term partnerships.

Leadership & People Development

• Lead, mentor, and develop a high-performing branch team by fostering a positive, collaborative, and customer-focused working environment.
• Define clear roles, responsibilities, and performance expectations while supporting employee development through coaching and training.
• Promote a culture of accountability, teamwork, continuous improvement, and operational excellence.
• Ensure compliance with workplace safety, quality standards, and company policies.

Reporting & Strategic Planning

• Prepare and present monthly management reports covering operational performance, financial results, sales achievements, and business development activities.
• Recommend strategic initiatives to improve operational efficiency, customer satisfaction, and branch profitability.
• Perform any other duties assigned by Management.

Requirements & Qualifications

Education

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.

Experience

• Minimum 5 years of management experience in the freight forwarding or logistics industry.

Skills & Competencies

• Strong knowledge of international freight forwarding, customs brokerage, transportation, warehousing, and supply chain operations.
• Proven experience managing branch operations, business development, and Profit & Loss (P&L).
• Demonstrated success in leading teams, developing talent, and achieving business growth targets.
• Strong commercial acumen with excellent negotiation and customer relationship management skills.
• Strategic thinker with strong analytical, problem-solving, and decision-making abilities.
• Excellent leadership, communication, presentation, and interpersonal skills.
• Self-motivated, results-oriented, and capable of working in a fast-paced environment.
• Proficient in Microsoft Office applications and logistics management systems.
• Excellent command of written and spoken English, Bahasa Malaysia, and Mandarin will be an added advantage.

Why Join AGX Logistics?

• Lead one of AGX’s key strategic branches with opportunities to shape its future growth.
• Competitive salary with performance-based incentives.
• Opportunity to work with multinational customers and regional logistics networks.
• Collaborative management team with strong career advancement opportunities.
• Dynamic and entrepreneurial working environment that values innovation and leadership.

AGX Logistics (M) Sdn. Bhd. is an equal opportunity employer. We welcome passionate and capable professionals who are ready to lead, inspire, and grow with us.

We are an equal opportunity and welcomes applicants from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in AGX Logistics. All personal data of unsuccessful candidates will be destroyed.

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