Customer Service Executive (Shift Based)
AGX Logistics (M) Sdn Bhd – HQ Office, Subang Jaya, Malaysia.
The Customer Service Executive will be responsible for handling customer inquiries, coordinating aerospace shipments and ensuring smooth operational support. This role requires working on a shift basis to support time-sensitive aerospace logistics operations.
Job Responsibilities:
- Act as the main point of contact for aerospace customers.
- Handle customer inquiries, booking requests, and shipment updates.
- Coordinate with operations, warehouse, and transport teams to ensure timely shipment handling.
- Monitor shipment status and proactively update customers on any delays or issues.
- Prepare and verify shipping documents (AWB, invoice, packing list, customs documentation).
- Ensure compliance with aerospace handling requirements and company SOP.
- Maintain accurate records in the system and ensure proper data entry.
- Resolve customer complaints professionally and escalate when necessary.
- Work closely with airlines, agents, and vendors for shipment arrangements.
- Perform any other ad-hoc duties assigned by the superior.
Requirements & Qualifications
Education
- Diploma / Degree in Logistics, Supply Chain, Business Administration, or related field.
Experience
- Minimum 1–2 years of experience in customer service or logistics (Aerospace experience is an advantage).
Skills & Competencies
- Knowledge of air freight procedures and documentation is preferred.
- Strong problem-solving skills and ability to work under pressure.
- Ability to handle urgent and time-critical shipments.
Language
- Good communication skills in English and Bahasa Malaysia.
We are an equal opportunity and welcomes applicants from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in AGX Logistics. All personal data of unsuccessful candidates will be destroyed.
